Consumer Complaints & Grievances Redressal Mechanism
1. A consumer or any member of the affected or aggrieved general public can make complaints about Oriens and/or its Associates (Direct Sellers) to the Grievance Redressal Committee (hereinafter referred to as the "GRC’ or “Committee")
2. The complainants can register complaints in the following manner:
- Email - By writing an email at [email protected]
- By post - By writing a letter addressing to "Grievance Redressal Committee -oriens global marketing pvt Itd FC - 3,9th street Ambattur industrial estate, Ambattur, Chennai 600058-Tamilnadu
- Walk in - By visiting any of our offices.
CHENNAI
Oriens Global Marketing Pvt Ltd
FC-3,9" street Ambattur industrial estate,
Ambattur, Chennai 600058
WEST BENGAL
Oriens Global Marketing Pvt Ltd.
#F0105, City Center, Uttorayon Town, Matigara Post. Siliguri,
Darjeeling District, West Bengel - 734 010
VELLORE
Oriens Global Marketing Pvt Ltd.
#20b. 2nd floor. First East Main Road. Gandhi Nagar,
Vellore, 632 006, Tamilnadu
NEW DELHI
Oriens Global Marketing Pvt Ltd.,
M-16, 3rd floor, Near City Union Bank,
Newdelhi-110024
THANJAVUR
Oriens Global Marketing Pvt Ltd.,
#271 2nd Floor S.S Tower.MIG New Housing Unit.
Gandhi Nagar, Thanjavur - 613 005, Tamilnadu
KERALA
Oriens Global Marketing Pvt Ltd.,
#12/513, Krishna Arcade, Chandra Nagar (Post), Palakkad,
Kerala 678 007
ASSAM
Oriens Global Marketing Pvt Ltd.,
House No-10. Ananda Nagar. Bye lane No-05, Dispur.
Guwahati. Assam 781005
VILLUPURAM
Oriens Global Marketing Pvt Ltd.,
No.151, 1st Floor, KR Plaza, Trichy Main Road. New Bus Stand. Opp Joyalukkas.
Villupuram — 605602, Tamilnadu
MIZORAM
Oriens Global Marketing Pvt Ltd.,
LTS AGENCY Building, House No.T-140, Edenthar,
Aizawl, Mizoram 796007
IV) Phone - By calling us at +91(044)49000999, +91-7550255955
V) Fax - By sending fax to +91(044)49000999
3. The complaints shall be acknowledged within forty-eight working hours of receipt of such complaint and the Committee shall redress the complaints within one month from the date of receipt of complaint.
4. Aticket number for each of the complaint lodged is assigned, through which the complainant can track the status of the complaints. Preferred Customers can track their complaint status in oriensworld.in and Consumers can track their complaint status in Company website i.e. https://www.oriensworld.in in/contact-us.
5. In the event the complainant is not satisfied with the resolution, he/she may further directly approach the GRC with his/her concerns.
Grievance Redressal officer
Name: Mr. Sathish Kumar R
Designation: Process Associate Practices & Compliance - India
E-mail: [email protected]
Telephone Number: +91-7550255955,
Nodal officer
Name: Mr. D. KarunaMurthi
Designation: AGM-Operations-india
E-mail: [email protected]
Telephone Number: +91- 9176954379