1. A consumer or any member of the affected or aggrieved general public can make complaints about Oriens and/or its Associates (Direct Sellers) to the Grievance Redressal Committee (hereinafter referred to as the "GRC’ or “Committee")

2. The complainants can register complaints in the following manner:

• Email - By writing an email at [email protected]
• By post - By writing a letter addressing to "Grievance Redressal Committee -oriens global marketing pvt Itd FC - 3,9th street Ambattur industrial estate, Ambattur, Chennai 600058-Tamilnadu
• Walk in - By visiting any of our offices.

CHENNAI

Oriens Global Marketing Pvt Ltd

FC-3,9" street Ambattur industrial estate,

Ambattur, Chennai 600058

WEST BENGAL

Oriens Global Marketing Pvt Ltd.

#F0105, City Center, Uttorayon Town, Matigara Post. Siliguri,

Darjeeling District, West Bengel - 734 010

VELLORE

Oriens Global Marketing Pvt Ltd.

#20b. 2nd floor. First East Main Road. Gandhi Nagar,

Vellore, 632 006, Tamilnadu

NEW DELHI

Oriens Global Marketing Pvt Ltd.,

M-16, 3rd floor, Near City Union Bank,

Newdelhi-110024

THANJAVUR

Oriens Global Marketing Pvt Ltd.,

#271 2nd Floor S.S Tower.MIG New Housing Unit.

Gandhi Nagar, Thanjavur - 613 005, Tamilnadu

KERALA

Oriens Global Marketing Pvt Ltd.,

#12/513, Krishna Arcade, Chandra Nagar (Post), Palakkad,

Kerala 678 007

ASSAM

Oriens Global Marketing Pvt Ltd.,

House No-10. Ananda Nagar. Bye lane No-05, Dispur.

Guwahati. Assam 781005

VILLUPURAM

Oriens Global Marketing Pvt Ltd.,

No.151, 1st Floor, KR Plaza, Trichy Main Road. New Bus Stand. Opp Joyalukkas.

Villupuram — 605602, Tamilnadu

MIZORAM

Oriens Global Marketing Pvt Ltd.,

LTS AGENCY Building, House No.T-140, Edenthar,

Aizawl, Mizoram 796007

IV) Phone - By calling us at +91(044)49000999, +91-7550255955

V) Fax - By sending fax to +91(044)49000999

3. The complaints shall be acknowledged within forty-eight working hours of receipt of such complaint and the Committee shall redress the complaints within one month from the date of receipt of complaint.

4. Aticket number for each of the complaint lodged is assigned, through which the complainant can track the status of the complaints. Preferred Customers can track their complaint status in oriensworld.in and Consumers can track their complaint status in Company website i.e. https://www.oriensworld.in in/contact-us.

5. In the event the complainant is not satisfied with the resolution, he/she may further directly approach the GRC with his/her concerns.

Grievance Redressal officer

Name: Mr. Sathish Kumar R

Designation: Process Associate Practices & Compliance - India

E-mail: [email protected]

Telephone Number: +91-7550255955,

Nodal officer

Name: Mr. D. KarunaMurthi

Designation: AGM-Operations-india

E-mail: [email protected]

Telephone Number: +91- 9176954379